Adhearsion Survey Results v2

In January, we put together the second round of the Adhearsion Community Survey to gather data on how Adhearsion is being used in the wild, and what factors are important to the people and projects using it. Image Courtesy Mark Hillary http://www.flickr.com/photos/markhillary/ This survey closed on Friday 28th February, and we’ve got the results for you right here in full (minus identifying information) to browse through. Below please find our high-level takeaways from the survey responses that we are now using to process our next steps in Adhearsion and to consider the content for RatchetConf (stay tuned):

  • Internationalisation support is now more important than it was last year. We’ve listened to this and started work on adhearsion-i18n. This plugin is in early development, but will hopefully mature quickly, especially with community use.
  • Satisfaction with our documentation has increased drastically since last year
  • Respondents now consider the supportive community, quantity of features, API clarity and performance to be a stronger aspects of the Adhearsion project
  • Deployments on Asterisk and FreeSWITCH are now almost even, but deployments on Voxeo PRISM have now dropped off the map
  • People deploying to Asterisk are now overwhelmingly using Asterisk 11, while deployments on Asterisk <= 1.8 are all but gone (yay!)
  • Most people have upgraded from Ruby 1.8 to Ruby 1.9.3 (this means Adhearsion 1 applications going away), but fewer people are deploying to JRuby than last year
  • Average call volume on Adhearsion applications is up, with one respondent reportedly processing over 100k calls per day!
  • Most respondents consider themselves to be primarily Ruby developers, rather than telephony or web developers

This data will help to inform our decision making about the future of Adhearsion, through the rest of the 2.x series and on to 3.0.

Please don’t hesitate to continue to send us feedback about Adhearsion whenever you like. You can post on the mailing list, file feature requests or bug reports or get in touch with Mojo Lingo to discuss how we might help your project further.

Go ahead and take a look through the results for yourself. Let us know if you spot anything interesting.

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2 thoughts on “Adhearsion Survey Results v2

  1. Very interesting, I appreciate the publication of the results. Interesting about Voxeo PRISM dropping off the map. The information is timely as I was going to compare PRISM, Asterisk and Freeswitch as a replacement for our Dialogic HMP media servers as the licensing cost is a big burden for us and our Trixbox (which I found out is not supported anymore). Now I can concentrate on Asterisk vs Freeswitch and it will come down to ease of deployment and ease of comprehension/training and documentation.

    Its also interesting that the developers consider themselves “developers” and not deeply tied to a particular business domain such as Web or VoIP or Enterprise.

    I’ve had tremendous trouble in the recent past finding developers/coders who can work with open source SIP stacks (its near impossible in Toronto Canada) but that says more about these open source telephony stacks than about the developers.

    Its good to see outfits like Adhearsion making telephony accessible to a wider audience of developers and entrepreneurs. Many thanks.

  2. Interestingly on a side project I had the benefit of dealing with a potential supplier for call center technologies called Aspect. it turns out Aspect bought Voxeo and so It’s now part of Aspect. Aspect has deeper pockets so I think that’s a good thing for Voxeo technologies like Tropo,.

    To you question, we selected Freeswitch as the platform that made the best sense for us although Asterisk was close. But in the end my analysis and recommendation was for naught, as our developers had a convincing argument not to ignore 7 years of experience and a developed code base so we stayed with the HMP, the $70 per port license amortized over 5 years turns out to be about $3 per agent seat per month cost and our business people are ok with it.

What do you think?